Reinstalling pfSense Software¶

Please open a support ticket to request access to the factory firmware by selecting Firmware Access as the General Problem and then select Netgate SG-1100 for the platform. Make sure to include the serial number in the ticket to expedite access.

Once the ticket is processed, the latest stable version of the firmware will be attached to the ticket, with a name such as:
```
pfSense-netgate-SG-1100-recovery-2.4.5-p1-RELEASE-aarch64.img.gz
```
Note

The pfSense® factory version is the version that is preinstalled on units purchased from Netgate. The factory image is optimally tuned for our hardware and contains some features that cannot be found elsewhere, such as the AWS VPN Wizard.
Write the image to a USB memstick. Locating the image and writing it to a USB memstick is covered in detail under Writing Flash Drives.
Connect to the console port of the Netgate device.
Insert the memstick into the USB port and boot the system.

Tip

Best practice is to turn off the system, insert the USB memstick, ensure you have console access, and reboot the system. You will need to interrupt the boot process very soon after initial boot.
When prompted, press any key to stop the autoboot process.
Type run usbrecovery at the Marvell>> prompt and press Enter.
Select the destination device by pressing Enter, then confirm by pressing y and Enter.

Note

The onboard eMMC flash memory is always mmcsd0.
Wait for the installation to the eMMC to complete.
Once the install has completed, remove the memstick, and cycle the power (unplug the SG-1100 and plug it back in) to reboot the SG-1100.

Note

For information on restoring from a previously saved configuration, go to Backup and Restore.