Reinstalling pfSense Plus Software¶

Please open a support ticket to request access to the factory firmware by selecting Firmware Access as the General Problem and then select Netgate 1100 for the platform. Make sure to include the serial number in the ticket to expedite access.

Once the ticket is processed, the latest stable version of the firmware will be attached to the ticket, with a name such as:
```
pfSense-plus-compat-recovery-22.05-RELEASE-aarch64.img.gz
```
Note

pfSense^® Plus is preinstalled on Netgate appliances, which is optimally tuned for Netgate hardware and contains features that cannot be found elsewhere, such as ZFS Boot Environments, OpenVPN DCO, and the AWS VPC Wizard.
Write the image to a USB memstick. Locating the image and writing it to a USB memstick is covered in detail under Writing Flash Drives.
Connect to the console port of the Netgate device.
Insert the memstick into the USB port and boot the system.

Tip

The best practice is to turn off the device, insert the USB memstick, confirm console access, and boot the device.

Starting the recovery process requires interrupting the boot process very soon after the boot process begins.
When prompted, press any key to stop the autoboot process.
Type run usbrecovery at the Marvell>> prompt and press Enter.

Note

If the device does not boot after issuing this command, enter usb reset and then try run usbrecovery again. Some USB drives require an extra reset to fully initialize.
Enter the destination device or press the Enter key to accept the default value.

Note

The onboard eMMC flash memory is always mmcsd0.
Type y then press the Enter key to confirm the choice.
Wait for the installation to the eMMC to complete.
Once the install has completed, remove the memstick, and cycle the power (unplug the Netgate 1100 and plug it back in) to reboot the Netgate 1100.