Reinstalling pfSense Plus Software¶

Please open a TAC ticket to request access to the Plus firmware by selecting Firmware Access as the General Problem and then select Netgate 1100 for the platform. Include the Netgate Device ID (NDI) and serial number in the ticket to expedite access.

Once the ticket is processed, the latest stable version of the firmware will be attached to the ticket, with a name such as:
```
pfSense-plus-compat-recovery-23.09-RELEASE-aarch64.img.gz
```
Note

pfSense^® Plus is preinstalled on Netgate appliances, which is optimally tuned for Netgate hardware and contains features that cannot be found elsewhere, such as ZFS Boot Environments, OpenVPN DCO, and the AWS VPC Wizard.
Write the image to a USB memstick (8GB or larger).

See also

Locating the image and writing it to a USB memstick is covered in detail under Writing Flash Drives.

Tip

Remove and reinsert the memstick and the workstation will see a FAT partition on the drive. Place a configuration backup file on this drive as config.xml to restore later using the External Configuration Locator.
Connect to the console port of the Netgate device.
Insert the memstick into the USB port and boot the system.

Tip

The best practice is to connect to the console, turn off the device gracefully by using the Halt system option from the console and removing power once the shutdown procedure completes, then insert the USB memstick and boot the device.

Starting the recovery process requires interrupting the boot process very soon after the boot process begins, so having an active console connection before booting is important.
When prompted, press any key to stop the autoboot process.
Type run usbrecovery at the Marvell>> prompt and press Enter.

Note

If the device does not boot after issuing this command, enter usb reset and then try run usbrecovery again. Some USB drives require an extra reset to fully initialize.
Enter the destination device or press the Enter key to accept the default value.

Note

The onboard eMMC flash memory is always mmcsd0.

Current versions of the installer automatically assume mmcsd0 for the 1100 storage device as it does not support any other storage type.
Type y then press the Enter key if prompted to confirm the device choice.
Enter the filesystem to use for this installation, either UFS or ZFS, or press Enter for the default (ZFS).

Note

ZFS is more reliable and has more features than UFS (e.g. ZFS Boot Environments), however ZFS can be memory hungry. Either filesystem will work, but if RAM usage is critical to other tasks that will run on this firewall, UFS can be a more conservative choice. ZFS memory usage can be tuned, however, so that shouldn’t be the only deciding factor.
Type y then press the Enter key if prompted to confirm the filesystem choice.
Wait for the installation to the eMMC to complete.

Note

On some older installations, this process may also include an automated update to a more recent version of U-boot for ZFS support.
Once the install has completed, remove the memstick, and cycle the power (unplug the Netgate 1100 and plug it back in) to reboot the Netgate 1100.

Tip

If the FAT parition on the memstick contains a configuration file to restore using the ECL method, leave the memstick plugged in while cycling the power.