Reinstalling pfSense Software

  1. Please open a support ticket to request access to the factory firmware by selecting Firmware Access as the General Problem and then select Netgate XG-7100 Desktop for the platform. Make sure to include the serial number in the ticket to expedite access.

    Once the ticket is processed, the latest stable version of the firmware will be attached to the ticket, with a name such as:

    pfSense-netgate-memstick-XG-7100-2.4.4-RELEASE-p3-amd64.img.gz

    Note

    The pfSense® factory version is the version that is preinstalled on units purchased from Netgate. The factory image is optimally tuned for our hardware and contains some features that cannot be found elsewhere, such as the AWS VPN Wizard.

  2. Write the image to a USB memstick. Locating the image and writing it to a USB memstick is covered in detail under Writing Flash Drives.

  3. Connect to the console port of the pfSense device.

  4. Insert the memstick into an open USB port and boot the system.

  5. After a minute the pfSense loader menu will be displayed with a 3 second timer. Either allow the menu to timeout or press 1 (the default) to continue.

    ../_images/pfsense-reinstall-1.png
  6. Console options are presented for serial console installation. The default option is vt100.

    Please choose the appropriate terminal type for your system.
    Common console types are:
       ansi     Standard ANSI terminal
       vt100    VT100 or compatible terminal
       xterm    xterm terminal emulator (or compatible)
       cons25w  cons25w terminal
    

    Note

    Choosing the default vt100 will work, but using cons25w on the XG-7100 will be easier to read.

  7. The installer will automatically launch and several options will be presented. On Netgate firewalls, choosing Enter for the default options will complete the installation process.

    Note

    Options such as the type of disk partition can be modified through this installation if required.

  8. The installer will then prompt to choose the type of system being installed, which pre-configures device-specific defaults. Choose the option that exactly matches the unit being reinstalled. If the model is unknown, check the sticker on the bottom of the unit.

  9. Once the installer is finished, choose No and press Enter to skip going to a shell.

  10. The installer will then prompt to Reboot the system. Select Reboot and press Enter. The system will shutdown and reboot.

    Dec 21 22:41:37 Waiting (max 60 seconds) for system process `vnlru` to stop... d
    one
    Waiting (max 60 seconds) for system process `syncer` to stop...
    Waiting (max 60 seconds) for system process `bufdaemon` to stop... done
    All buffers synced.
    Uptime: 5m43s
    umass0: detached
    
  11. Remove the USB drive from the USB port. pfSense will restart automatically. If the USB drive remains attached, the system will boot into the installer again because by default the system firmware is configured so that a device plugged into the USB port will be booted with a higher priority.

Note

For information on restoring from a previously saved configuration, go to Backup and Restore.