Reinstalling pfSense Plus Software

  1. Please open a support ticket to request access to the factory firmware by selecting Firmware Access as the General Problem and then select Netgate 3100 for the platform. Make sure to include the serial number in the ticket to expedite access.

    Once the ticket is processed, the latest stable version of the firmware will be attached to the ticket, with a name such as:



    pfSense® Plus is preinstalled on Netgate appliances, which is optimally tuned for our hardware and contains some features that cannot be found elsewhere, such as the AWS VPC Wizard.

  2. Write the image to a USB memstick. Locating the image and writing it to a USB memstick is covered in detail under Writing Flash Drives.

  3. Connect to the console port of the Netgate device.

  4. Insert the memstick into the USB port and boot the system.


    Best practice is to turn off the system, insert the USB memstick, ensure you have console access, and reboot the system. You will need to interrupt the boot process very soon after initial boot.

  5. When prompted, press any key to stop the autoboot process.

  6. Type run recovery at the Marvell>> prompt and press Enter.

  7. Select the destination device and confirm by typing y and Enter.



    The onboard eMMC flash memory is always mmcsd0. If a M.2 SATA drive is installed in either slot, it will be ada0.


    Only one M.2 SATA slot can be populated with a storage device. Two M.2 SATA drives installed simultaneously are not supported.

  8. Once the install has completed, remove the memstick and press any key to reboot.



For information on restoring from a previously saved configuration, go to Backup and Restore.