Important

Netgate is offering COVID-19 aid for pfSense software users, learn more.

Reinstalling pfSense Software

  1. Please open a support ticket to request access to the factory firmware by selecting Firmware Access as the General Problem and then select Netgate SG-2100 for the platform. Make sure to include the serial number in the ticket to expedite access.

    Once the ticket is processed, the latest stable version of the firmware will be attached to the ticket, with a name such as:

    pfSense-netgate-SG-2100-recovery-2.4.5-p1-RELEASE-aarch64.img.gz

    Note

    The pfSense® factory version is the version that is preinstalled on units purchased from Netgate. The factory image is optimally tuned for our hardware and contains some features that cannot be found elsewhere, such as the AWS VPN Wizard.

  2. Write the image to a USB memstick. Locating the image and writing it to a USB memstick is covered in detail under Writing Flash Drives.

  3. Connect to the console port of the pfSense device.

  4. Insert the memstick into the USB port and boot the system.

    Tip

    Best practice is to turn off the system, insert the USB memstick, ensure you have console access, and reboot the system. You will need to interrupt the boot process very soon after initial boot.

  5. When prompted, press any key to stop the autoboot process.

    ../_images/netgate-2100-1.jpg
  6. Type run usbrecovery at the Marvell>> prompt and press Enter.

    ../_images/netgate-2100-2.jpg
  7. Select the destination device.

    ../_images/netgate-2100-3.jpg

    Note

    The onboard eMMC flash memory is always mmcsd0. If a M.2 SATA drive is installed, it will be ada0.

  8. Type y and Enter to confirm your choice.

    ../_images/netgate-2100-4.jpg
  9. The Netgate SG-2100 will automatically reboot to complete the installation. Remove the USB key when the console menu appears.

    ../_images/netgate-2100-5.jpg

Note

For information on restoring from a previously saved configuration, go to Backup and Restore.