Netgate is offering COVID-19 aid for pfSense software users, learn more.
Reinstalling pfSense Software¶
Please open a support ticket to request access to the factory firmware by selecting Firmware Access as the General Problem and then select Netgate SG-2440 for the platform. Make sure to include the serial number in the ticket to expedite access.
Once the ticket is processed, the latest stable version of the firmware will be attached to the ticket, with a name such as:
The pfSense® factory version is the version that is preinstalled on Netgate appliances. The factory image is optimally tuned for our hardware and contains some features that cannot be found elsewhere, such as the AWS VPN Wizard.
Write the image to a USB memstick. Locating the image and writing it to a USB memstick is covered in detail under Writing Flash Drives.
Connect to the console port of the Netgate device.
Insert the memstick into an open USB port and boot the system.
After a minute the pfSense loader menu will be displayed with a 3 second timer. Either allow the menu to timeout or press
1(the default) to continue.
Console options are presented for serial console installation. The default option is vt100, which should work for most. Choose the correct console output for your system.
Please choose the appropriate terminal type for your system. Common console types are: ansi Standard ANSI terminal vt100 VT100 or compatible terminal xterm xterm terminal emulator (or compatible) cons25w cons25w terminal
The installer will automatically launch and several options will be presented. On Netgate appliances, choosing
Enterfor the default options will complete the installation process.
Options such as the type of disk partition can be modified through this installation if required.
Once the installer is finished, choose
Enterto skip going to a shell.
The installer will then prompt to Reboot the system. Select Reboot and press
Enter. The system will shutdown and reboot.
Dec 21 22:41:37 Waiting (max 60 seconds) for system process `vnlru` to stop... d one Waiting (max 60 seconds) for system process `bufdaemon` to stop... done Waiting (max 60 seconds) for system process `syncer` to stop... Syncing disks, vnodes remaining... 0 0 done All buffers synced. Uptime: 5m43s umass0: detached umass1: detached uhub1: detached
Remove the USB drive from the USB port.
If the USB drive remains attached, the system will boot into the installer again because by default the system firmware is configured so that a device plugged into the USB port will be booted with a higher priority.
For information on restoring from a previously saved configuration, go to Backup and Restore.