How to Sign Up for a TAC Subscription

The Netgate Technical Assistance Center (TAC) can assist customers with pfSense® Plus software, but access to TAC requires a subscription.

Requirements

  • The device must be on a recent version of pfSense® Plus software to be eligible for a Professional or Enterprise TAC subscription.

  • Provide the Netgate Device ID (NDI) from the dashboard of the firewall GUI.

    The firewall GUI displays the NDI in the System Information Dashboard widget as shown in the following example:

Netgate Device ID

Netgate Device ID in the System Information Widget

Note

On devices purchased from Netgate, the NDI can also be found on the label on the bottom or back of the system.

Where to Purchase

To purchase a TAC subscription for pfSense® Plus software from Netgate go to: https://www.netgate.com/support/

Sign Up Instructions

  • Choose a subscription type from https://www.netgate.com/support/

  • Click the Buy button for the chosen subscription type

  • Set Upgrade or Renewal to Renewal/New Install

  • Choose the Duration of the subscription (1, 2, or 3 years)

  • Enter the Netgate Device ID (NDI) into the NDI field

  • Click Add to Cart

  • Complete the purchase

Netgate TAC Subscription Order Form

Netgate TAC Subscription Order Form

Warning

Failure to enter correct NDI in this field will result in Netgate being unable to validate the subscription on the device. Do not use the NDI from the example photo above.

Assistance is offered on a per-install basis. Netgate requires a separate TAC subscription for each firewall that needs assistance. To purchase a TAC subscription for more than one device, click on the Continue Shopping button and repeat the above process.

For assistance with purchasing TAC subscriptions for pfSense® Plus software, please e-mail sales@netgate.com.