How to Sign Up for a Support Subscription¶
- Your system must be on pfSense 2.3.4 or later in order to be eligible for a Professional, Enterprise or Enterprise Plus support subscription.
- You must provide the Netgate Device ID (NDI) from the dashboard of the firewall GUI. The NDI is displayed in the System Information widget. (EXAMPLE BELOW)
On devices purchased from Netgate, the NDI can also be found on the label on the bottom or back of the system.
Where to Purchase¶
To purchase a Support subscription for pfSense from Netgate go to: https://www.netgate.com/support/
Sign Up Instructions¶
Copy and paste the Netgate Device ID (NDI) into the appropriate field on the purchase page, select the term of the subscription (1, 2, or 3 years), and Add to Cart.
Failure to enter correct NDI in this field will result in Netgate being unable to validate the support subscription on your unit. Do not use the NDI from the example photo above.
Support is offered on a per-install basis. You will need a separate support subscription for each firewall that may need a support agreement. If you wish to purchase a support subscription for more than one unit, please click on the Continue Shopping button and repeat the above process.
If you need assistance in the purchase of software support for pfSense, please e-mail firstname.lastname@example.org.