Support Resources

Commercial Support

In order to keep prices low, the software is not bundled with a support subscription.

Netgate TAC support options:

TAC Pro

TAC Enterprise

TAC Support Hours

24/7

24/7

Target Initial Response SLA

24 Hour

4 Hour

Email / Support Portal

Yes

Yes

Telephone Support

No

Yes

For more information and purchasing, see: https://www.netgate.com/support.

Community Support

Community support is available through the Netgate Forum.