Support Resources¶
Commercial Support¶
In order to keep prices low, the software is not bundled with a support subscription.
Netgate TAC support options:
TAC Pro |
TAC Enterprise |
|
|---|---|---|
TAC Support Hours |
24/7 |
24/7 |
Target Initial Response SLA |
24 Hour |
4 Hour |
Email / Support Portal |
Yes |
Yes |
Telephone Support |
No |
Yes |
For more information and purchasing, see: https://www.netgate.com/support.
Community Support¶
Community support is available through the Netgate Forum.