Diagnostic Information for Support¶
When contacting Netgate for support at https://go.netgate.com, support
representatives may require information about the configuration and state of a
TNSR installation. TNSR includes a utilty,
tnsr-diag, which gathers
diagnostic information automatically. The archive it produces can then be
included in communications with Netgate support.
The command to collect this data may be run from a shell using
tnsr-diag, or from within the TNSR CLI using
host shell sudo tnsr-diag.
tnsr# host shell sudo tnsr-diag Collecting... Diagnostic data stored at /tmp/tnsr-diag-primary-2020-08-07-135437.zip
As shown in the example output above, the data is stored in a compressed archive
tnsr-diag-<hostname>-<timestamp>.zip. This file may be
copied from the TNSR device using
The archive generated by this utility may contain sensitive information about the router configuration and environment. Review its contents before transmitting the information, and always use a secure communications method.