Connecting to the USB Console

This guide shows how to access the serial console which can be used for troubleshooting and diagnostics tasks as well as some basic configuration.

There are times when directly accessing the console is required. Perhaps GUI or SSH access has been locked out, or the password has been lost or forgotten.

USB Serial Console Device

This device uses a Prolific PL2303 USB-to-UART Bridge which provides access to the console. This device is exposed via the USB Mini-B (5-pin) port on the appliance.

Install the Driver

If needed, install an appropriate Prolific PL2303 USB to UART Bridge driver on the workstation used to connect with the device.

WindowsmacOSLinuxFreeBSD

There are drivers available for Windows available for download.

For Windows, choose Windows Driver Installer Setup Program.

Note

The correct driver should install automatically for Windows 10 and above the first time the workstation is connected to the Netgate® appliance. It may take up to 3 minutes for the driver to install.

Note

A new UART chip is being used on SG-5100s shipped after December 30, 2020.

Windows 10 may "just work." The new driver update has been installed by a regular Microsoft update. There are Windows driver downloads that provide support for this part directly from the manufacturer here: https://prolificusa.com/product/pl2303gc-usb-full-uart-bridge-controller-gpio/

Technical Information for the new UART chip:
Prolific USB to Full UART Bridge Controller with GPIO
Chip Number PL2303GC Product Data Sheet
Part Number PL2303G4ZJG8P2
Chip Product ID 23a3
Part released December 4, 2019
Any operating system prior to this date will not have the driver unless the OS has been updated.

Connect a USB Cable

Next, connect to the console port using the cable that has a USB Mini-B (5-pin) connector on one end and a USB Type A plug on the other end.

Gently push the USB Mini-B (5-pin) plug end into the console port on the appliance and connect the USB Type A plug into an available USB port on the workstation.

Tip

Be certain to gently push in the USB Mini-B (5-pin) connector on the device side completely. With most cables there will be a tangible “click”, “snap”, or similar indication when the cable is fully engaged.

Apply Power to the Device

On some hardware, the USB serial console port may not be detected by the client operating system until the device is plugged into a power source.

If the client OS does not detect the USB serial console port, connect the power cord to the device to allow it to start booting.

If the USB serial console port appears without power applied to the device, then the best practice is to wait until the terminal is open and connected to the serial console before powering on the device. That way the client can view the entire boot output.

Locate the Console Port Device

The appropriate console port device that the workstation assigned as the serial port must be located before attempting to connect to the console.

Note

Even if the serial port was assigned in the BIOS, the workstation OS may remap it to a different COM Port.

WindowsmacOSLinuxFreeBSD

To locate the device name on Windows, open Device Manager and expand the section for Ports (COM & LPT). Look for an entry with a title such as Prolific USB-to-Serial Comm Port. If there is a label in the name that contains “COMX” where X is a decimal digit (e.g. COM3), that value is what would be used as the port in the terminal program.

Note

If the serial device is not present, ensure the device has power and then check again.

Launch a Terminal Program

Use a terminal program to connect to the system console port. Some choices of terminal programs:

WindowsmacOSLinuxFreeBSD

For Windows the best practice is to run PuTTY in Windows or SecureCRT. An example of how to configure PuTTY is below.

Warning

Do not use Hyperterminal.

Client-Specific Examples

PuTTY in Windows

• Open PuTTY and select Session under Category on the left hand side.

• Set the Connection type to Serial

• Set Serial line to the console port determined previously

• Set the Speed to 115200 bits per second.

• Click the Open button

PuTTY will then display the console.

An example of using PuTTY in Windows

PuTTY in Linux

• Open PuTTY from a terminal by typing sudo putty

  Note

  The sudo command will prompt for the local workstation password of the current account.

• Set the Connection type to Serial

• Set Serial line to /dev/ttyUSB0

• Set the Speed to 115200 bits per second

• Click the Open button

PuTTY will then display the console.

An example of using PuTTY in Linux

GNU screen

In many cases screen may be invoked simply by using the proper command line, where <console-port> is the console port that was located above.

$ sudo screen <console-port> 115200

Note

The sudo command will prompt for the local workstation password of the current account.

If portions of the text are unreadable but appear to be properly formatted, the most likely culprit is a character encoding mismatch in the terminal. Adding the -U parameter to the screen command line arguments forces it to use UTF-8 for character encoding:

$ sudo screen -U <console-port> 115200

Terminal Settings

The settings to use within the terminal program are:

Speed:

115200 baud, the speed of the BIOS

Data bits:

8

Parity:

None

Stop bits:

1

Flow Control:

Off or XON/OFF.

Warning

Hardware flow control (RTS/CTS) must be disabled.

Terminal Optimization

Beyond the required settings there are additional options in terminal programs which will help input behavior and output rendering to ensure the best experience. These settings vary location and support by client, and may not be available in all clients or terminals.

These are:

Terminal Type:

xterm

This setting may be under Terminal, Terminal Emulation, or similar areas.

Color Support:

ANSI colors / 256 Color / ANSI with 256 Colors

This setting may be under Terminal Emulation, Window Colors, Text, Advanced Terminfo, or similar areas.

Character Set / Character Encoding:

UTF-8

This setting may be under Terminal Appearance, Window Translation, Advanced International, or similar areas. In GNU screen this is activated by passing the -U parameter.

Line Drawing:

Look for and enable setting such as “Draw lines graphically”, “Use unicode graphics characters”, and/or “Use Unicode line drawing code points”.

These settings may be under Terminal Appearance, Window Translation, or similar areas.

Function Keys / Keypad:

Xterm R6

In Putty this is under Terminal > Keyboard and is labeled The Function Keys and Keypad.

Font:

For the best experience, use a modern monospace unicode font such as Deja Vu Sans Mono, Liberation Mono, Monaco, Consolas, Fira Code, or similar.

This setting may be under Terminal Appearance, Window Appearance, Text, or similar areas.

What’s Next?

After connecting a terminal client, it may not immediately see any output. This could be because the device has already finished booting or it may be that the device is waiting for some other input.

If the device does not yet have power applied, plug it in and monitor the terminal output.

If the device is already powered on, try pressing Space. If there is still no output, press Enter. If the device was booted, it should redisplay the login prompt or produce other output indicating its status.

Troubleshooting

Serial Device Missing

With a USB serial console there are a few reasons why the serial port may not be present in the client operating system, including:

No Power

Some models require power before the client can connect to the USB serial console.

USB Cable Not Plugged In

For USB consoles, the USB cable may not be fully engaged on both ends. Gently, but firmly, ensure the cable has a good connection on both sides.

Bad USB Cable

Some USB cables are not suitable for use as data cables. For example, some cables are only capable of delivering power for charging devices and not acting as data cables. Others may be of low quality or have poor or worn connectors.

The ideal cable to use is the one that came with the device. Failing that, ensure the cable is of the correct type and specifications, and try multiple cables.

Wrong Device

In some cases there may be multiple serial devices available. Ensure the one used by the serial client is the correct one. Some devices expose multiple ports, so using the incorrect port may lead to no output or unexpected output.

Hardware Failure

There could be a hardware failure preventing the serial console from working. Contact Netgate TAC for assistance.

No Serial Output

If there is no output at all, check the following items:

USB Cable Not Plugged In

For USB consoles, the USB cable may not be fully engaged on both ends. Gently, but firmly, ensure the cable has a good connection on both sides.

Wrong Device

In some cases there may be multiple serial devices available. Ensure the one used by the serial client is the correct one. Some devices expose multiple ports, so using the incorrect port may lead to no output or unexpected output.

Wrong Terminal Settings

Ensure the terminal program is configured for the correct speed. The default BIOS speed is 115200, and many other modern operating systems use that speed as well.

Some older operating systems or custom configurations may use slower speeds such as 9600 or 38400.

Device OS Serial Console Settings

Ensure the operating system is configured for the proper console (e.g. ttyS1 in Linux). Consult the various operating install guides on this site for further information.

PuTTY has issues with line drawing

PuTTY generally handles most cases OK but can have issues with line drawing characters on certain platforms.

These settings seem to work best (tested on Windows):

Window:

Columns x Rows:

80x24

Window > Appearance:

Font:

Courier New 10pt or Consolas 10pt

Window > Translation:

Remote Character Set:

Use font encoding or UTF-8

Handling of line drawing characters:

Use font in both ANSI and OEM modes or Use Unicode line drawing code points

Window > Colours:

Indicate bolded text by changing:

The colour

Garbled Serial Output

If the serial output appears to be garbled, missing characters, binary, or random characters check the following items:

Flow Control

In some cases flow control can interfere with serial communication, causing dropped characters or other issues. Disabling flow control in the client can potentially correct this problem.

On PuTTY and other GUI clients there is typically a per-session option to disable flow control. In PuTTY, the Flow Control option is in the settings tree under Connection, then Serial.

To disable flow control in GNU Screen, add the -ixon and/or -ixoff parameters after the serial speed as in the following example:

$ sudo screen <console port> 115200,-ixon

Terminal Speed

Ensure the terminal program is configured for the correct speed. (See No Serial Output)

Character Encoding

Ensure the terminal program is configured for the proper character encoding, such as UTF-8 or Latin-1, depending on the operating system. (See GNU Screen)

Serial Output Stops After the BIOS

If serial output is shown for the BIOS but stops afterward, check the following items:

Terminal Speed

Ensure the terminal program is configured for the correct speed for the installed operating system. (See No Serial Output)

Device OS Serial Console Settings

Ensure the installed operating system is configured to activate the serial console and that it is configured for the proper console (e.g. ttyS1 in Linux). Consult the various operating install guides on this site for further information.

Bootable Media

If booting from a USB flash drive, ensure that the drive was written correctly and contains a bootable operating system image.