Reinstalling pfSense Software

  1. Please open a support ticket to request access to the factory firmware by selecting Firmware Access as the General Problem and then select Netgate SG-1000 for the platform. Make sure to include the serial number in the ticket to expedite access.

    Once the ticket is processed, the latest stable version of the firmware will be attached to the ticket, with a name such as:

    pfSense-netgate-memstick-recover-2.4.4-RELEASE-p3-amd64.img.gz

    Note

    The pfSense® factory version is the version that is preinstalled on units purchased from Netgate. The factory image is optimally tuned for our hardware and contains some features that cannot be found elsewhere, such as the AWS VPN Wizard.

  2. Write the image to a USB memstick. Locating the image and writing it to a USB memstick is covered in detail under Writing Flash Drives.

  3. Connect to the console port of the pfSense device.

  4. Insert the memstick in the OTG USB port, using an OTG cable and boot the system.

  5. Connect the 5v power to power the system on. The system will boot to the memstick. After the SG-1000 boots to the memstick, you will be prompted to continue.

  6. Press y to confirm the destination device.

    ../_images/sg-1000-select-destination-device.png

    Note

    The onboard eMMC flash memory is always mmcsd0.

  7. Once the install has completed, remove the memstick, and cycle the power (unplug the SG-1000 and plug it back in) to reboot the SG-1000.

    ../_images/sg-1000-power-cycle.jpg

Note

For information on restoring from a previously saved configuration, go to Backup and Restore.